Privacy Policy

The Royal Association for Deaf people ("RAD") reserves the right to collect information from its visitors to enable it to improve its services to its clients. The RAD Legal Services ("RLS") website does not automatically capture or store personal information, other than logging a user's Internet Protocol (or IP) address and session information such as the duration of their visit, and the type of browser and platform which they use. This information is recognised by the web server and is only used for system administration and to provide anonymised statistics which RAD uses to evaluate use of this website.

RAD does not use cookies for collecting user information from this website.

If you complete the electronic referral form or feedback form, your personal information (which includes your name, address and any other details you provide which identify you as an individual) may be processed by RAD in order to respond to your feedback, any queries or other matters which you have raised and to help the RLS improve this website. RAD may occasionally use anonymised feedback to publicise this website.

Email

Internet email is not a secure medium, as messages can be intercepted and read by someone else. Please bear this in mind when deciding whether to send information by email. The postal address for RAD is:

RAD Legal Services
96a Curtain Road
London
EC2A 3AA

RAD reserves the right to monitor, record and retain any incoming and outgoing emails for security reasons and for monitoring internal compliance with RAD'S policy on staff use. Email monitoring and/or blocking software may be used and email content may be read. You have a responsibility to ensure laws are not broken when writing or forwarding emails and their contents. No contracts can be entered into on our behalf by email.

Tokbox and Videomail

The technology we use to deliver specialist legal advice to Deaf BSL users in England and Wales is called "Tokbox". Any conversations between clients and RLS caseworkers are on a secure connection which cannot be hacked into or observed by third parties.

The Videomail facility is also available courtesy of Tokbox, and is also on a secure connection which cannot be hacked into or observed by third parties.

This privacy statement only covers the RLS website. You should be aware of this if you use the Tokbox website. The Tokbox Privacy Policy can be found here.